*********** service

Since I joined Cartrack, it has been nothing short of an unpleasant, frustrating, and deeply infuriating experience. Let me make this clear: I will not recommend Cartrack to anyone. They are quick to say, "Yes, we will sort it out," but let me tell you, that is just empty words. It has been a horrible experience from start to (not even) finish.

The staff are full of false promises, telling me repeatedly that the issue would be sorted out by the end of the business day. Guess what? It has been nearly a month, and nothing has been resolved. A person named Lee even told me dismissively, "Cancel if you want." Really? Is that the level of customer service you provide? Instead of addressing the problem, they just tell me, "Oh, we need to install extra equipment to make it work, but you will have to pay for the extras." Pay for more equipment when the original system doesn't even work as promised? Ridiculous.

The camera division is no better. They assured me, "Don't worry, sir, I will call you back tomorrow morning." That was over a week and a half ago, and guess what? I am still waiting for that call. What kind of service is this? When you call in, all they say is, "Eish, sir, you can't cancel. It's a 36-month contract." They keep hiding behind this contract as if it excuses everything. Why should I keep paying for a product that does not work, that they promised would work?

How can anyone expect me to keep paying for something that fails to deliver what was promised? At this point, I am asking—no, I am demanding: Come and take out your non-functioning unit and cancel my contract immediately. I am done with the lies, the empty promises, the dismissive attitude, and the utterly *********** service. Enough is enough.