LG
Litha G

1 reviews | Active since Feb 2023

28 Aug 2023, 14:33

SERVICE

After being unduly harassed for payment by Car Track, I made the requested payment for the transfer of the tracker from one of my vehicles, to another. Low and behold, Car Track decided to still proceed with deducting the same amount that I had ALREADY paid over to them, a week before from my account, thus leading to them receiving two payments from me.

If the unorthodox deduction wasn't enough, after the unwarranted harassment too, they still have the audacity to delay paying back the second amount they received. The irony of having the nerve to be quick with deducting money after it had already been paid over to them, but now having stories about why they can't pay it back immediately, is astounding and unbelievably revolting. Upon calling their call centre and submitting the request for a reversal, I was advised that I will be called back within the same day. It's been a week now with no follow up phone call from then. Pay back the money, ASAP

0
Replies (2)
Cartrack
Cartrack's reply28 Aug 2023, 14:38
Official
 
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team 
LG
Litha G's update29 Aug 2023, 15:09
Reviewer Update
I received a phone call to which I asked to be called at 10:20. Its been 5 hours and no phone call