********** Service at Car Track !!!!!

I had the 1 year free cover from Cartrack when I bought my car Renault Kiger at Vehicles 4 all. When my contract lapsed after a year i did not renew it immediately.

After a couple of months I contacted Car track to enquire if I could reactivate my tracking device since it had cancelled. Car track gave me a run around transferring me to different departments pillar to post until I landed to accounts department. I was told it will cost me R600 to reactivate my tracking device but I will be contacted by a technician who will arrange the inspection of the device first. I asked that can they track to see if the device is working from their end rather than waiting for a technician, I was told “NO” a technician needs to come out to me and inspect before reactivating . I never heard from Car track since then, NO technician contacted me to arrange inspection. I decided to sign up a new contract with Netstar after a ********** service from Car Track . Now I am getting whatsup messages that the debit order of R600 was unsuccessful, everyday I am getting whatsup messages that I am owing Car Track of R600. I called spoke to a customer service agent fuming yesterday 9 Dec 2024 , he had the nerve of shouting back at me but eventually took me through the cancellation process, of which I don’t know how it was activated in the first place coz I was told an inspection needs to be done before reactivation.

If Car track can get my call recordings and investigate all I am saying. I will not pay this R600 , I didn’t sign up for this new contract, I will not accept any demand of any money. I have on numerous occasions asked them to delete my details on their data base. I am with Netstar, trust you me, the service is heaven there. Car track is harassing me daily yet their people are so rude and unprofessional. I am the client here but they teach their people to be aggressive and collect the money that I did not sign up for .

I have heard enough of Car Track harassment. Their customer service is pathetic, I will not advise anyone to sign up with CarTrack rather save yourself and go to Netstar. Imagine if I have to struggle like this before my Car is ******, what service will I receive if I had to report a ****** car???? I am glad I made the right decision leaving this tracking company!!!