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I have a car tracking installed on my vehicle with cartrack .The car track installation also came with a dashboard camera that was supposed to be recording everything when driving. On the 9/4/2025 my husband who is the primary driver of the vehicle was involved in an accident due to the other driver not stopping on the stop sign.The driver does not want to take responsibility for the accident .Since we know we're are paying for the cartrack device and the dashboard camera was supposed to be recording what happened my husband contacted cartrack to get the recording. On the 15/5/2025 we called their footage call centre we spoke to Sharot to request the footage. She stated she will escalate the matter to management as they couldn't retrieve the footage,she will give feedback after 24 hours.When she responded back she stated that my husband needed to pa R600 for a new device to be installed since there was a fault with the device and will send through a technician. Why are we supposed to pay that whereas the premium is deducted monthly without fail?We were never notified by them that there was any error or fault with their device.On the 24/4/2025 we called again my husband spoke to Olebogeng who called her team leader Daleen.Daleen promised they are going to look at in and will give feedback within 24 hours. Till too date we are waiting for feedback. This Daleen lady has no manners and does not have customer service my husband called again on the 8/5/2025 she dropped the lines and currently avoiding us.I wonder if it was a white person will she treat us the same as she did.What I need from cartrack is the recording since the debit order of that device is going off monthly without fail.That is the service I deserve and to treat me and my husband fairly and not take us as fools.I am currently annoyed by their service.I also believe they should hire people who take the job seriously and take care of their customers with respect. Account number:***