Seriously declining service ruins long relationship

I have been a cartrack customer for over ten years. At any one time, I've had between 4 and 6 cars with them. In the past six months I have replaced three of my cars in my fleet and ordered installs accordingly.

One of the new installs lasted only four days before it failed. We were quoted R600 call out and R600 repair fee to repair it. We had to fight hard and refused to pay that. We waited 2 weeks to get a response to reporting the issue. The second install failed within a few months. The third install is currently giving us intermittent issues. The first new install issue was reported 23 December 2024. The first appointment we could get to repair was 8 February 2025! No calls from Cartrack when these car trackers failed. They are supposed to be trackers! Also it took two months to get a technician to uninstall the old vehicles seriously delaying the sale of those vehicles. All these delays have cost my company money.

The latest frustration and final straw was this past Saturday. When two of the faulty installs were supposed to be attended to with an appointment made over a month ago. We drove some vehicles from outside of my town to a central point and awaited technician at the scheduled time of Saturday 10am. No phone call and no technician arrived. Wasted my Saturday calling them and waiting for a tech. All they could say is "the technician's phone is off". They promised to find another technician. Nothing materialised as yet.

After 10 years with them I am both angry and disappointed. I am awaiting a new appointment and will update this in a week. This will cost me extra trips to try get the cars to a central point. I feel I am left with no choice but to cancel everything but sure they will try force me to stay with some sort of contract.

Update: It is now 3 days later and been promised another tech appointment will be made this week 2 days ago but heard nothing back.

I have now had one car untracked for almost 2 months and the other going on 2 weeks.

Unacceptable service.