Se installation and re installation

Worse experience when de installing and re installing a unit. I recently sold my car and bought a new one. I was told you can de install a unit and re install it again even if we in 2 different provinces. I submitted everything required but your scheduling department is really bad. I was told they'll send someone a week ago to de install the unit and I would be called to re install it. After waiting to be called as per your instruction.. I decided to call as you didn't return the call. I called numerous times and I would hold for over 10min just for the scheduling department to simply hang up the phone.its been 2 weeks and my new car doesn't have a tracking unit and my insurance is not insuring for hijack and theft until the unit as been installed. If I get hijacked or my car is ****** I won't be able to claim from my insurance whilst I am paying you guys for a tracking system. A system that's on a car that I have sold. This is unacceptable. Total disregard for customer service