GB
Gerhard B

1 reviews | Active since May 2016

21 Apr 2024, 04:23

*********** scheduling.

It's been over a month that Cartrack cannot get their installation bookings right. They confirm appointments via whatsapp, don't keep it, just to tell you that they did not have the booking on their system. Yesterday I got a call from the technician to inform me that he is at the place of installation. Never made or informed me about this appointment and now it's up to me to try and reschedule another appointment. Cartrack please get your act together. Younare quick to send payment demands but what about our time wasted due to your incompetence. Why should I continue paying for something I do not have?

0
Replies (2)
Cartrack
Cartrack's reply22 Apr 2024, 09:31
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GB
Gerhard B's update22 Apr 2024, 15:44
Reviewer Update
Hi I am upgrading to a two star. The unit was eventually installed today but the only communication I get is when the installer is ready. I have asked the Western Cape Regional Manager to call me in this regard and had zero response tp date. When my contract is over I will surely investigate for a better company to deal with.