1 reviews | Active since Jan 2017
********! Do not join cartrac**** R150k Recovery warranty a lie!!!
So after joining and paying premiums for months on end, I got hijacked and shot. Was Hospitalized also. On my way to hospital, in pain and bleeding; I called cartrack to advise them of the incident..as I should, i was told my account was in suspended and no one had even notified me that they were cancelling my cover... or the reason for this.
So after a run around and countless phone calls and emails; 7 months down the line i have not been reimbursed. they kept asking for documents that they know would be a challenge to get hold of but I still managed and submitted everything they wanted and still nothing has been resolved.
I'm starting to think they or their employees were involved in the hijacking. I now don't think that it was a coincidence that they fitted my tracking device and I get hijacked at the very same place that they came to to fit the device...
The last phone call from them in August I was asked of the location of my vehicle as they were apparently testing their device. So to "Test their device" of a vehicle that was ****** and reported in February is really leaving me wondering if it was ever working in the first place????
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
