AS
Andane S

1 reviews | Active since Jul 2020

28 Oct 2022, 19:14

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My contract ended in April , i received a call and they said I needed to pay R600 service fee in order to renew the contract , I asked what’s the purpose as I’ve been a client for almost 5 years . Due to this service fee , I declined to renew my contract , which means I will no longer be affiliated with car track since my contact expired and I did not renew . Recently , I’ve been receiving calls stating that I owe car track because I did not cancel the contract and it’s still active . How is my contract active when I did not pay the renewal fee . Please stop calling and harassing me , my contract expired and I did not renew it . If this matter is not resolved . I’m taking it to the ombudsman .

0
Replies (1)
Cartrack
Cartrack's reply31 Oct 2022, 10:23
Official
 Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team