YK
Yolisa K

1 reviews | Active since Jan 2021

20 Jan 2021, 06:01

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Been with cartrack for over 2years now with Covid called them wanting to cancel last year already because i would not be able to afford payments.Was told that i have a contract which states that i hav to receive the service for 3years then i can cancel so i said to the lady seeing that all calls are recorded please sent me that particular recording which states the terms and conditions because there was never such a clause.She said the matter will be escalated to another department now for 4months they keep calling nd i explain to each consultant my problem and non of them have called back regarding me wanting to stop the contract.Jus the other day they send a message saying they taking me to the lawyers due to failure to pay when i had been trying to stop them before this

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Replies (1)
Cartrack
Cartrack's reply20 Jan 2021, 09:55
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team