LH
Larna H

1 reviews | Active since Oct 2010

16 May 2019, 14:42

********

As for me I have nothing positive to say about car track, first they make four different debit orders in one month without any communication, then the dont debit my account for two months and I get a threatening letter from them to black list me, contact my insurance, deactivate the tracking device, and claim to have been trying to contact me, but I was not reachable. Then I call, and I am told by a very arrogant Tshegofatso Mothoagae who told me they never called me and I am owing them, the 3 extra charges were for roaming, and they can debit my account in anyway the feel without consulting me the client. She complained about having been on the phone with me for 45 mins of which i had called. She advised that if i wanted to speak to a supervisor i need to call back, but the super is busy and cannot take calls, also that the supervisor will tell me exactly what she had told me which was nothing. Because i was the one who was doing the speaking. I request a call back before close of business yesterday and until now call nothing. She also said she sensed and e-mail me their policy, where is states that they can debit a client's account without notifying the client. So people please read the policy thoroughly, before signing up. I am now looking for another service provider. And they say it is R99. Not true. I received a call from Cartrack Lebo was the ladies name on the 14th May, who was very helpful, and she promised to send me an e-mail, which stated everything that we had agreed upon, to this day I am still waiting to receive the e-mail. Conveniently enough after my call with Lebo they then debit my account of the R228.05 which I was told by Lebo will be refunded to my account, but instead of refunding my account they go and debit my account yet again without any notification.,and yet I was told they could not debit my account because I blocked them? eish these people really man.

0
Replies (1)
Cartrack
Cartrack's reply16 May 2019, 14:49
Official
 We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 
Kind regards 

The Cartrack Team