1 reviews | Active since Jan 2020
****! NO COMMUNICATION OR CLIENT SERVICE! STAY AWAY!
VERY disgusted.
The tracker unit was sold to me as installed into my secondhand car. The first 12 months' subscription as well as the installation was pre-paid. NOWHERE was there communicated that the unit only had a 1 year warranty but you are signed on for 72 months. I never even received a contract explaining any of this. It is absolutely ridiculous that they only have confidence in the device for a year and charge outrageous amounts. What am I paying my premium for every month then?
They now want R600 to repair a unit that is 1 year an 4 months old. They were not even aware that the unit was broken I had to phone them to inform them that it is not working only after I disconnected my battery to replace and I realized they didn't phone me to hear why the battery was disconnected. My alarm had also previously gone off and once again they did not phone me. What the hell am I paying them for??? They are all too happy to take your monthly payment but when it comes to client service they are beyond useless. Stay away!
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
