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I received a call from cartrack sales department and they were selling me a warranty extension of R30 more on my premium, and all of a sudden I was provided with the login details to check my vehicle's location online, whereas when I signed up I was told I can only find my vehicle's location by calling them. I know the physical location of my car, but when I used the provided login details to actually check my vehicle's location online and see if the tracker device still works fine, I did not succeed. When I called control room, they also cannot locate it on the system. Now out of nowhere I am supposed to either sign up for the warranty or pay the R600 to fix a tracking device that all along I thought was working just fine, and also they cannot tell me the last recorded date and location of my car!!! This is all a **** where they installed a device that doesn't work and expect me to pay for it especially now after the 12 month warranty has expired!!!