TK
Thandekile K
1 reviews | Active since Jan 2020
03 Jul 2020, 17:15
**** !!
I just decided to track my car,,and to my suprize it says the car is parked at my work place and it’s 17:11 I’m at home. Tried calling them and i was promised a call back. I’m still waiting !! Exactly what am i paying for if I’m getting wrong locations for my car? Secondly I’m dealing with debits for a car i no longer own. It does not make sense at all to be paying for something that is no longer with you and funny how you are suddenly made aware of these terms and conditions because you trying to cancel.
Why must we fight so much for a service we are paying for??
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Replies (2)
Cartrack's replyOfficial
05 Jul 2020, 15:26 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply05 Jul 2020, 15:26
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
TK
Thandekile K's updateReviewer Update
26 Oct 2020, 11:47Helo Peter.
I still have a problem with cartrack. For 3 months now they have been trying to debit my account without my authorization and the unit they debiting me for was cancelled and paid for in July, plus I don't own the car anymore. I do not understand how a company would debit someone's account without their consent. I have made it clear to them that I will make payment when I have the money.
I regret taking a new contract with them. It is gona be a long 3 years shame!!
I still have a problem with cartrack. For 3 months now they have been trying to debit my account without my authorization and the unit they debiting me for was cancelled and paid for in July, plus I don't own the car anymore. I do not understand how a company would debit someone's account without their consent. I have made it clear to them that I will make payment when I have the money.
I regret taking a new contract with them. It is gona be a long 3 years shame!!
TK
Thandekile K's update26 Oct 2020, 11:47
Reviewer Update
Helo Peter.
I still have a problem with cartrack. For 3 months now they have been trying to debit my account without my authorization and the unit they debiting me for was cancelled and paid for in July, plus I don't own the car anymore. I do not understand how a company would debit someone's account without their consent. I have made it clear to them that I will make payment when I have the money.
I regret taking a new contract with them. It is gona be a long 3 years shame!!
I still have a problem with cartrack. For 3 months now they have been trying to debit my account without my authorization and the unit they debiting me for was cancelled and paid for in July, plus I don't own the car anymore. I do not understand how a company would debit someone's account without their consent. I have made it clear to them that I will make payment when I have the money.
I regret taking a new contract with them. It is gona be a long 3 years shame!!