Same ****py service over and over again

I'm seriously considering cancelling this contract. Again, the service is poor. Same issue as last time, no feedback given. It seems like this is the standard of service you provide. When a client requests feedback, there is none given. I have said to the lady last week, there's no movement on the app and it seems it only relates to the one vehicle as I have 2. I can't be spending time logging complaints, because then what is the point? I would gladly go to another provider even though this is a 3 year contract, sue me I don't care but this ****py service I did not sign up for.