Sales Person Has No Knowledge Of Product He Is Selling!!!!

Registration Of Vehicle B443AXY Upon deciding which tracking device suits me I clearly stated the vehicle needs to be monitored in South Africa, Lesotho & Botswana. I was inadequately advised that the Quick Executive Plus will give that in conjunction with me been able to monitor the vehicle via App from a smart phone and Web Interface.

On the day of installation before the technician started work on the vehicle I spoke to you Mr Thato and you confirmed that you have clients on that plan which monitor their vehicles via app to GPS locations.

After that we communicated many times aswell as me in communication with the all Centre with usernames and passwords. In the end the installation was complete and I was unable to monitor the vehicle to exact point nor was I able to use the App. Which left me very unhappy and a waste of my time of 2 & Half Hours.

Once again we communicated back and forth and I was ensured an upgrade at no cost to myself to the Fleet Package with the same technician before he leaves my premises. As That is what would suffice for my needs as per yourself and call Centre agents.

However I am very unhappy as yesterday my vehicle was on its way to Botswana, the last I location I got at 16:11. After that nothing, the location is stuck at yesterday’s location.

I clearly stated I wanted monitoring of the vehicle in South Africa, Lesotho & Botswana. I was promised monitoring and furthermore promised Recovery in the countries together with the fact If my vehicle cannot be recovered Car Track will pay me out the Value of The Vehicle or A Maximum Of R 150 000.00 If your product can not deliver what you have promised what good is that product to me?

Please find below the last location of the vehicle and advise if the services I require can be provided? Alternatively arrange for device retrieval when the vehicle is Back From Botswana and Cancellation Of Contract.

Thato Mangwagape Responded:

"Firstly, I would like to apologise for the inconvenience this has caused you and Cartrack takes full responsibility for it- however, to remedy this the following steps need to be taken; We will need to do the following: - Migrate from FM Plus to Global Fleet monthly rental fee of R329 - New standard terms and conditions needs to be signed -Global Fleet Addendum needs to be signed - With regards to the Recovery Warranty we will need to fit an additional Quick unit at a monthly rental fee of R169. Meaning that you will have 2 subscriptions running parallel R169 + R329 total cost R498 - NB: The Recovery warranty will only pay out if the vehicle is within the borders of South Africa, no recovery warranty is applicable if the vehicle gets ****** cross border. We will be able to recover cross border. - You will need to complete the add vehicle form with regards to both the global fleet and quick unit -Should we recover the vehicle the repatriation of the vehicle and costs will be for the client. If all is in order please complete the attached forms and send back to me to process. However if you want to cancel your contract we have a mandatory cancellation fee of R1700. Once again we sincerely apologise for this mishap."

My needs of product required were communicated before signing any contract, Thato sold me the wrong product more then once and now speaks of a R1700.00 Cancellation Fee!!!