Sales first but customer service is a nightmare with long waiting periods

I signed up yesterday for a new tracking device its difficult to get connected to all departments besides sales. Their line keeps disconnecting and each time you're transferred you're placed on a 10 - 15 min hold only to be transferred incorrectly. Cartrack representatives are soo unprofessional. A mere fitment is difficult and no one knows anything about add ons which include start prevent. I've been on almost 15 calls today alone and still running around in circles.