Safety Verification Refusal.

So last week my sister's car gives a battery low notification, which didn't make sense as, We just fitted a brand new battery to her vehicle late last year.

I call Cartrack to please run a verification to make sure she is safe. They refused stating they won't give me any info, even though I was the one providing all the relevant info. I wasn't looking for info but rather cer*****y that their customer is safe.

I am listed as the emergency first point of contact on her account.

I found thier service to be rather below standard and poor to say the least. Fortunately we have a competitor brand unit fitted as back up.

Fidelity Secure Drive. One phone call to them they verified my credentials, sent out a reaction vehicle and sent me a link with her live location for two hours.

I am highly disappointed with the service I received from Cartrack considering im also a client of thiers. Which im highly considering to cancel.