Sad first impression

I app**** for car track Thursday (11 Nov 2021) evening after my husband a diabetic suffered with hypoglycemia on his way home from work, and we could not find him for almost 3 hours. Friday morning (12 Nov 2021) before 8am a consultant called me for the sale and I reiterated on the recorded call that the only reason I want this is to be able to check where the car is in case this happens to my hubby again, she assured me that I will have access as soon as the technician has installed the device. 3pm that Friday afternoon ( 12 Nov 2021) Tech was here and device was installed and I must admit I was initially impressed but then going into the app Saturday it still showed the previous date and Monday I I contacted them via customer care gota ticket number explained in that email if I don't get what I was promised I dnt want this but they debited my account on that day the 15 Nov 2021 for a tracker that does not work, today it still shows the 14th and there is absolutely no trip history. Noone had rep**** to my email to date upong contacting them in WhatsApp after two days they message me with the joburg number only saying please call 011 blah blah. I called that number yesterday 17 Nov the girl said she does not have a reference number for the call but I can use her name as a reference, my issue is already logged my ticket number and a technician will call me. It's almost 19 Nov and still no service but they happily debited already. I mean seriously guys I did this for my husband's wellbeing and you guys have time to take hard-working people for abride durinf aich difficult times.