RUN AWAY, YOU DESERVE BETTER

I have been using Cartrack since 2022, On 1st August 2025 my car got ****** and has not been recovered until this day. It had a R150,000.00 recoverywarranty claim. I have called Cartrack a number of times asking for feedback and way forward regarding claims of the car. They advised me to write an email and I did. To my surprise the recoverywarranty claim was declined due to the following reasons: 1. You need to test your tracking quarterly- even if your tracking device it’s in working order. 2. Reverse Payment/Debit Order Unpaid- even though you then transfer the funds into their account (which was debited on a wrong date in 2024 and was paid the following day) 3. You have not submitted a claim within 30 days of your loss (i had faith they will recover my vehicle as i didn't even terminate the agreement 4 months after)- even though I have been calling them asking for update and what I should do, and they kept saying they will call back which they never do!

The R150,000.00 recoverywarranty is a ****, they will do everything never to pay! Consumers need to be protected by such ridiculous terms and conditions! Worst experience!