CS
Chris S

1 reviews | Active since Mar 2014

18 May 2025, 09:21

Rude Supervisor, with no services from Cartrack

Pablo is the rudest supervisor working for Cartrack. Every time u speak to him, he wants to have a dialogue, but as soon as u start to talk, he chips in and does not let you complete any of your sentences. He also does not want to hear your side of the story and does not want to send you the recordings of the recorded calls. and getting out of their contracts, costing the client a hell lot of money even if they don't give you the services that you pay for. so you have to pay for not getting services, which is legal in their eyes. asking where or to whom you can report them, is also not answered. as long as they get their money. If you don't pay, they will harass you with up to 5 calls per day. Writing notes on their system is also too much to ask, as they don't write what you said, but what they want. I have a query on my account, but that is not been imported to them; they just want money with no service. billing you for things that you did not even ask for. And if you don't pay it, they will harass you till you start to swear at them. Then they will end the call, and a few minutes later, they will get someone else to call you. Please think twice before you take a contract with them, as you will be stuck with a debit order and no services until the end of your contract.

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Replies (1)
Cartrack
Cartrack's reply18 May 2025, 18:24
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team