RUDE, *********** STAFF(ESPECIALLY SALLY FROM ACCOUNTS DEPARTMENT)

I cancelled cartrack in August 2018 . I had to pay a cancellation fee. Cartrack debited me twice. its now been 4 months they still haven't reversed the funds. I have called over 10 times in this period . They keep giving excuses saying they don't know why it wasn't paid but it will be done. I called the accounts department and spoke to SALLY she was absolutely rude. I kept telling her the same thing over and over . I then asked to spoke to her senior she told me no I cant and then she said bye and cut the call. How can they have so *********** staff.

is it that hard to do a reversal?