Rude customer service and endless ******** debit orders

what a rude service i received today from AMBER, asking her about the money that keeps on being debited in my account when they debited twice in November. December debited R59 saying its for penalty, while they still have my balance. Can i receive a clear answer to this. Am not happy and the customer care is rude with my money. yeses! because i know January they will still debit.. cant wait for my contract to end so i can change this ******* cartrack.