rude, arrogant

After numerous mails and complaints sent to the individual below and the ceoescelations@cartrack i still dont know if this account was cancelled or not and even though i proof on black and white it is due to miscommunication from Meitjie i just received the below mentioned mail which is rude, unprofessional and perhaps tried to indicate that i am stupid????????

Good day Mrs Roodt

Please be advised that according to our Terms and Conditions you need to terminate the contract upon expiry date as it automatically continues on our side.

If you are not aware of this then it means for all this years you are with Cartrack you not fami**** with out Ts and Cs which is why we are where we are today.

Requesting the contract to be cancelled should have been mentioned in May already, where there is a legal agreement in place assumptions are not to be made.

Please see the cancellation Term below its also attached for ease of reference.

Meitjie Motsoeneng Legal Query Specialist

Good Day Meitjie,

Firstly, if the contract matured why do I still need to cancel it this doesnt not make sense. See below our last communication where this IS NOT mentioned!

CANCEL THIS WITH IMMEDIATE EFFECT. And request from your manager for the difference to be written off due to this miscommunication please.

You provided information yes but it was not clear i.e, you used the terminology whereby one would not clearly understand if its not your job. You mentioned matured – I understood that the account is expired and that I do not need to cancel it. I don’t agree with me being penalised due to miscommunication – I will make a payment of the stated amount below and will be logging a complaint hereof on hello peter as this is not my fault.

Good day

Payment received.

It matured 2020-11-29.

Meitjie Motsoeneng Individual Credit Controller

11 Keyes Avenue Rosebank Johannesburg, 2196 T: +***0 W: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Group disclaimer see https://www.cartrack.com/disclaimer.html

Good Day,

Please confirm the last payment of R215 made on 26 May 2021.

When did it expire?

Thank you

From: Meitjie Motsoeneng <***> Sent: Thursday, 15 July 2021 12:10 To: Miemie Roodt Subject: RE: - ROOD00097

Good day

Please note that the outstanding amount is R240.74 and the contract has already matured.

Meitjie Motsoeneng Individual Credit Controller

11 Keyes Avenue Rosebank Johannesburg, 2196 T: +***0 W: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Group disclaimer see https://www.cartrack.com/disclaimer.html

From: Miemie Roodt Sent: Thursday, 15 July 2021 12:07 To: Meitjie Motsoeneng | cartrack <***> Subject: RE: - ROOD00097 Importance: High

Good Day,

Trust that you are well.

Kindly advise what the outstanding balance is on this account and when it will expire.

Regards,

From: Meitjie Motsoeneng | Cartrack <***> Sent: Tuesday, 14 September 2021 10:22 To: Miemie Roodt Subject: RE: Cartrack Final Demand - ROOD00097

Please pay R482.44 that’s the current balance on the account.

Meitjie Motsoeneng Legal Query Specialist

11 Keyes Avenue Rosebank Johannesburg, 2196 T: +***0 W: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Group disclaimer see https://www.cartrack.com/disclaimer.html

From: Miemie Roodt Sent: Tuesday, 14 September 2021 10:04 To: Meitjie Motsoeneng | Cartrack <***> Subject: Re: Cartrack Final Demand - ROOD00097

Ja perhaps you should have clarified this as I’m not fami**** to your terminology…

I’ll pay the amount I stated below

Regards

Get Outlook for iOS ________________________________________ From: Meitjie Motsoeneng | Cartrack <***> Sent: Tuesday, September 14, 2021 10:00:39 AM To: Miemie Roodt Subject: RE: Cartrack Final Demand - ROOD00097 Good day Please note that the contract still needs to be cancelled after maturity hence I was specific that it matured not expired. The payment was the balance on the account but it didn’t mean it was the last payment. You will still need to follow the cancellation procedure which will be service 20 working days’ notice period. Had we understood each other on our last conversation or probably advised of cancellation them it would have been done by then. Meitjie Motsoeneng Legal Query Specialist

11 Keyes Avenue Rosebank Johannesburg, 2196 T: +***0 W: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Group disclaimer see https://www.cartrack.com/disclaimer.html From: Miemie Roodt Sent: Tuesday, 14 September 2021 09:29 To: Cartrack Reports | ZA <***> Cc: Meitjie Motsoeneng <***> Subject: RE: Cartrack Final Demand Good Day, As per my last communication with Meitjie(see below) on 15 July she advised that this contract is no longer valid and that I only owe R240.74 This amount will be paid month end and nothing more. Regards, Good day Payment received. It matured 2020-11-29. Meitjie Motsoeneng Individual Credit Controller

11 Keyes Avenue Rosebank Johannesburg, 2196 T: +***0 W: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Group disclaimer see https://www.cartrack.com/disclaimer.html From: Miemie Roodt Sent: Thursday, 15 July 2021 12:13 To: Meitjie Motsoeneng <***> Subject: RE: - ROOD00097 Good Day, Please confirm the last payment of R215 made on 26 May 2021. When did it expire? Thank you From: Meitjie Motsoeneng <***> Sent: Thursday, 15 July 2021 12:10 To: Miemie Roodt Subject: RE: - ROOD00097 Good day Please note that the outstanding amount is R240.74 and the contract has already matured. Meitjie Motsoeneng Individual Credit Controller

From: Cartrack Reports | ZA <***> Sent: Monday, 13 September 2021 16:58 To: Miemie Roodt Subject: Cartrack Final Demand

Dear Anna Roodt, Please find attached urgent communication regarding your Cartrack ***. The document can be viewed using Adobe Acrobat Reader. If you do not have a copy of Adobe Acrobat Reader you can download it by following this link : http://www.adobe.com/products/acrobat/readstep2.html Kind Regards Cartrack ***www.cartrack.com