RUDE AND UNPROFESSIONAL CONSULTANT

I am formally lodging a complaint regarding the unacceptable conduct of a Cartrack consultant.

During a call with me this morning at 07:20, the consultant’s tone was rude, disrespectful, and completely unprofessional from the outset. Instead of communicating courteously and professionally, the consultant spoke to me unacceptably and ultimately hung up.

This type of conduct is completely unacceptable and should not be tolerated when dealing with customers. I expect consultants to communicate respectfully and professionally, regardless of the circumstances.

I expect Cartrack to take this complaint seriously, investigate the consultant’s conduct, and take the necessary corrective action.

Customers are entitled to be treated with dignity, courtesy and respect. This level of service is unacceptable and requires management’s attention.