Rude and unprofessional

I received a call on Friday round about pass 160h00 a lady called Nompumelelo Mosina who was very disrespectful even now I don't know what was the reason of the call. She told me about the the premium I disputed, I explained to her that I called car track just after the 25th of February to query about the R163 that was debited of which I do not know about, after the R322 that was debited that I made arranged to cover the premium outstanding including the current month's premium. So the lady Nompumelelo she went on explaining all the premium that were disputed since from last year I asked her to all those premium you are explaining they still outstanding she started to be irate and bored and shouting at me the client I told her that I did not receive anything to inform me that premium has gone up. I called to query why I have a debit order of R163 the lady put me on hold for very long time,i then asked who was that lady she said Jacqueline, I asked the Surname she didn't put me on hold she shouted someone on the side not sure she was asking help or not they spoke I was listening to all what they said when she comes back I asked her why didn't she put me on hold she started shouting at me telling me she will hang up because of the way she was unprofessional I was surprised that is she trained to assist clients the way she did, then I asked her are you talking to me or you still talking to the person next to you then she said am hanging this call. she did not help me she was very rude and unprofessional.