Rude agents and poor service

Good day,

I have a complaint about the agents that called me today including a Team Leader from the collections department.

First agent Palesa Second agent Lebongang Zondo Third agent: Team Leader: Charlen or Charlin Isaacs

I made an arrange for the amount of +- R128 to be Debit 27 Sep 2021

Previous agents have called me and they would pick it up from their side that arrangement is in place already.

However, today's agents had a different attitude, even when I asked them to check the arrangement in the system, they told me that there is no arrangement in the system.

The agent Palesa has the nerve to tell me that she will get or make sure that another agent calls me, within 5 minutes I get another call from Lebogang, this is to irritate me, I know how agents are in the call centre.

Lebongang calls me, same thing, I ask her to call her Team Leader, she does not even take long, she tells me that team leader is in a meeting and no team leader available or on the floor, so I asked her to go get him.

I’m told that I have an attitude, I must not tell her I must say please.

Same thing with the team leader I must not tell him what to do, “I’m asking him or telling him”

What the hell with these people, do they own this company, I’m sure not even directors speak to customers like this. The team leader even has the nerve to tell me to go ahead and report this above me.

I did swear yes, I was not swearing at him, I was swearing at the situation, I apologize for that. No one cares or none of them seems to know what's happening or are able to give what is calle service.

As for record keeping, i would like to request these recordings, from the one i made an arrangement and today's calls also.

I was given worse service today and a bad attitude from your employees.

Kind Regards, Bonani