Rude agent

I called in to test my tracker, it was installed in December 2024, to my surprise I was informed that the tracker is faulty and that the last time coordinates and dates picked up on system are from December this means that all this while I have been paying for a faulty device.

I queried this with the agent that logged the service call for me and her service was appalling. I asked her if Cartrack would take accountability for anything that could happen to the car before they fix the tracker and to my surprise she asked me with an attitude “why do you think that the car would be ****** before the device is fixed?”. I find this question very ******** given the high crime rate in South Africa and considering that I am driving a high risk car. Not forgetting to mention that I am paying for the service.

From the onset she was distracted on the call, claimed that I did not provide the correct details when she asked me to confirm them while I clearly provided the correct details, when she realised that she was in the wrong she did not even have the decency to apologise.

I asked her to provide me with her information so that I can escalate the situation, she did not instead she transferred me back to the queue.

The call was made around 18:09 on 19 March 2025, I managed to get the name of the agent from a different consultant, apparently her name is Princess and her surname starts with an M.

I would like this matter looked into and escalated asap, as the service I received was distasteful.