RUDE ACCOUNTS DEPARTMENT

Dear Car Track Customer Service,

I am writing to formally raise a concern regarding my interaction with your accounts department on 18 February 2025 at approximately 11:25 AM. I had contacted your team after receiving a WhatsApp message indicating that my recent debit order was not received as per the agreed payment plan. Since my bank account had sufficient funds, I wanted to understand why the transaction did not go through and how to prevent such occurrences in the future, as a returned debit order incurs unnecessary bank charges for me.

However, my experience with the representative (Accounts Department) I spoke to was highly disappointing. He was dismissive, did not allow me to fully explain my concern, and showed no willingness to assist. Instead of providing clarity or addressing my query professionally, he sighed and responded with "Haike!!", which I found to be both unprofessional and dismissive of my valid concerns.

As a paying customer, I expect courteous and professional service when seeking assistance. If there is an issue on Car Track’s side with processing debit orders, I would appreciate transparency and guidance on how to avoid such inconveniences. However, if Car Track no longer values my business, I am more than willing to explore other service providers with better customer service standards.

I request that this matter be addressed and that steps be taken to ensure better communication etiquette within your accounts department. Please advise on why my debit order was not processed successfully and how this issue can be prevented going forward.

I look forward to your prompt response.