****** and *******

My vehicle was ****** on the 30th of May 2018 when my husband called car track and asked what documents they needed the consultant Nadeem told us his not sure he will get the recovery warranty manager to contact us. No call was made and when we called about feedback we got no joy and finally I sent a Facebook message and someone contacted me because they would put the phone down and not call back if it did get disconnected. We got help and was given the recovery warranty managers email address who told us sorry you gave written notice too late we won't pay you we asked them to call us emailed the relation manager no help. I had given birth on the 20th of April 2018. I have no insurance on my vehicle and now I'm left with a new born baby and debt I cannot pay. I was told the recording cannot be found and Nadeem no longer works for the company. I am horrified and emailed for help justice but no one helped me. We called and asked what do they need and now they refuse to pay. Where is the justice.