SL
Stephanie L

1 reviews | Active since Sept 2023

21 Sept 2023, 13:37

Ridiculous Customer Service

Firstly 1 Star on my Complaint is to much

Not only am I a Client of Cartrack for more than 10 Years i was also an employee.

The Poor Service i have received is shocking, I have been handed over for not paying my Monthly subscription AND I WONT PAY ................ I have been trying to resolve a problem since April this year i get no feedback, no call back, no help so i stopped paying THEN they quick to call for money i have explained the issue to 19 Diff people and still no help.

I get called and harassed for money by Viljoen ATT and i am tired of explaining my problem I asked them for an email address so i can send Proof of comms with CARTRACK and why i wont PAY............ TILL DATE STILL WAITING

I am not on ITC

This is a JSE Listed Company and yet clients are just put aside.

I dont even think going to Head office and getting 50 Shades of BIPOLAR will do anything

And i can Promise Cartrack will respond here with apologies and STILL Nothing will get done.

so time i get my legal team to handle this

0
Replies (4)
Cartrack
Cartrack's reply21 Sept 2023, 13:45
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
 The Cartrack Team 
Cartrack
Cartrack's reply21 Sept 2023, 13:46
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
 The Cartrack Team 
SL
Stephanie L's update21 Sept 2023, 13:50
Reviewer Update
I do not see a reply
SL
Stephanie L's update21 Sept 2023, 13:50
Reviewer Update
As Predicted an automated response