Review of My Cartrack Experience – Extremely Disappointing

This morning at around 6 AM, I faced a serious emergency and urgently needed roadside assistance. Unfortunately, my experience with Cartrack was nothing short of frustrating and disappointing.

Firstly, I did not receive a timely response from the roadside assistance team. Desperate for help, I had to call the client service center myself and request to be transferred. When I finally got through, I spoke with a lady who took me through all the necessary security verification steps, only to inform me that my vehicle was not covered under the Cartrack Protector service.

I was completely shocked by this, as I have been paying for this service for over a year. Even after I changed vehicles and had the tracker transferred to my new car, I continued paying the same monthly premium without interruption.

When I requested that the service be immediately transferred to my new vehicle, I was told that the vehicle details had been incorrectly captured by the technician during the tracker installation. Despite this being entirely Cartrack’s error, no corrective action was taken during the call. The representative did not update the vehicle details, nor did they ensure that the services I have been paying for were app**** to the correct vehicle.

This entire experience has left me incredibly disappointed. In a moment of real need, I was let down by a lack of urgency, a lack of accountability, and a failure to provide the service I have been consistently paying for.

I sincerely hope Cartrack will take this feedback seriously and improve both the accuracy of their service setup process and the responsiveness of their support team—especially in emergency situations.