Review of Cartrack – Poor Service & Unfair Billing -FHED00032

Review of Cartrack – Poor Service & Unfair Billing

I had a very disappointing experience with Cartrack. During a hijacking incident, the service I was paying for completely failed me — no assistance, no clear answers, and when I followed up, they could not even provide proper information about what had happened.

Because of this, I decided to stop paying for a service that did not deliver on its promises. However, instead of assisting me with cancellation, Cartrack is now forcing me to continue paying a cancellation fee of R2600. At no stage when I joined was this condition made clear to me.

It is unacceptable for a company in the business of security and customer trust to fail at the very moment their service is needed most, and then try to trap customers with hidden fees when they want to cancel. To me, this shows that Cartrack is more interested in money than in providing reliable service or protecting their clients.

I cannot recommend them — both for the poor support during a critical incident and for the unfair billing practices afterwards.