Responsibility & Accountability

Bank account messed up, credit rating messed up... and constantly have to wait for answers. I was in the car track office 22/12 to merge car track accounts. We asked when the debit order would go off and how much. we were informed the debit order will be effected as per usual on 02/01/2018 for R719, yet on 30/12/2017 car track tried to debit our account with R1452 and then once again on 02/01/2018 for R719. We were not informed of this, because of the R1452 the debit order was rejected. Now we receive an apology, and think that it is all ok and will make this problem go away. We received an sms stating we are R2152 or something to that effect in arrears. Do you really expect us to pay that???? We asked in your office and we requested with Dean & Jim the verbal conversation be transferred into writing and sent to us via email. Well this obviously was not important. We were there to enquire, we were advised on R719 on 02/01/2018 and now what??? Service is pathetic. We will be making arrangements to have these devices removed asap. Cannot deal with people who will mess up your credit record & not take any responsibility for it. That is why companies fail, people don't know how to take responsibility & accountability for their jobs. I want to know what is going to happen with that R1452? So please can someone that have answers and are clued up about what is happening contact me.