Rescheduling appointment

Hi my name is Nkosinathi Khulu me and my wife Thulisile Khulu took out cartrack for 2 of our cars comprahansive package now problem started when technicians had to come and put the tracker and dashchams they came and did so but one car was on added the emergency tag thanbthe really problems started when they have to reschedule the appointment I'm telling the he'll we've been through with my wife it's unbelievable this people they will call while we at work spend about 15 minutes doing the reschedule that will end up not happening I'm telling you it's been a month this happening reschedule about 4 times il have to stay at home wait for someone whole never come. So un professional I wonder if I lost my car how will they help 🤔