Requested my Call recording 4 month not yet received

I took out my contract over the phone and I had a dispute regarding the agent that he didn't explain to me the first instalment that will have to be debited and they debited me twice for first month after having dispute with their accounts department I then requested call recording for my contract to listen before I can make a payment for area charge its been more than 4 months since my request I haven't received them and then when their accounts department call me I have to keep on explaining the same thing that i need my recording to proceed with the contract and since they have not provided me I stopped paying for my contract and i will not be paying for services of a company that is not transparent to clients and i will not pay for cancellation am taking the matter to ombudsman they failed me.