Requested debit order to be canceled received email confirming that this had been done by Matshepo Makoe then they still debit your account albeit their is a credit right up until September 2024

Requested debit order to be canceled received email confirming that this had been done by Matshepo Makoe then they still debit your account albeit their is a credit right up until September 2024. You send a further email and she does not have the courtesy to reply. They do not even deserve one star.