Requested cancelation of the 1st subscription for a lesser subscription but no cancelation was made as requested now car track account is in areas.

I app**** for car and requested the R 219, but I was never available for fitment. So after a month I called again to request a R100 package then I was told they will have to cancel the 1st application so that they can process the R100 package. According to my knowledge I'm on the R100 package as per our agreement.

However they decided to put me on the R219 package...... When I spoke to the consulted this morning that I requested the R100 package, he said to me the the R219 package was already activated that is why they did not activate the R100 package that I requested. How can they activate an account without fitment. I then asked for recordings of the agreement made but I'm not getting any help. I'm being told that my account will be handed over......