Requested 9 year’s history report on vehicle or legal action will be taken against Car Track if not produced

Actually a Negative star option should suffice here

9/11/2023- I am requesting the report for the entire duration, 9 years history of tracking my vehicle as I was appalled by the service of Car Track regarding the agent saying it was last tracked in 2014, which was the year I purchased my vehicle, so if Car Track does Not produce the history of my vehicle tracking as I requested by myself to Msizi the consultant by tomorrow morning the 10th November and he says it takes time to generate the data - how so ??! when it’s a big company that deals with tracking and monitoring daily ??! I will be taking this matter up further legally and investigating the 9 years my account was debited without ever missing a payment to see what “Car Track “ was tracking with my money for 9 years. Absolutely disgusted with this level of service from Car Track.

9/11/2023 - The only response I got from Car track and I am still waiting for the requests from the my emails

Car track response-

Good day Yolanda I trust that you are well. Please be advised that you were contacted earlier by a consultant and it has been explained telephonically that the last time the unit responded was 2022/09/18. Therefore, we have also asked whether you have called in quarterly to have your tracking device tested, as per the terms and conditions it is the client’s responsibility to do so. We have tried to resolve the matter however, you have insisted to rather cancel the contract which has been marked for cancellation to be effectively canceled on 2023/12/06. We have also requested an archive report to be retrieved which does take time to generate since it is a big report.

9/11/2023 - Hi there

Send the recording of being told on that recording about this “3 months story to test “ from 9 years ago along with my signed policy contract by myself agreeing to the T&C s of what you speak of firstly!

Before you tell me , I was advised to call in every 3 months as this is only news to me today when the consultant told me!

Absolutely appalling and ridiculous service. People must know what yourl do to **** the customers.

Please don’t patronise me by saying yourl tried to resolve the matter - how ??? And me insisting to cancel , why on earth would I stay with a company and waste my money with Car track when my vehicle was not being tracked ??? Hence , I want to see for 9 years what yourl where tracking while nicely debiting my account every month and not alerting me when the tracker apparently stopped working - cos as the consult mentioned it was last “tracker in 2014!!! Yet , I was paying for what ?? Absolutely unacceptable!

When I spoke to the consultant- so this is how Car track ****s people, stating to call in in the event of my vehicle being ****** , that is the story yourl tell customers so yourl avoid don’t paying out customers , I have seen and heard enough terrible reviews about Car track today - about this “3 month testing story” , when actually what are we paying yourl for ??? To track and monitor our vehicles so if for whatever reason it stopped working it’s Car track’ s responsibility to call the customer to alert them - as that app doesn’t work whatsoever and yourl waste our time .

I also use another tracking company on my other vehicle and they absolutely excellent in their service and there is no 3 months nonsense of testing cos it’s their job to alert us the customers not the other way around- Am I getting paid every month to monitor and track cars or are we paying yourl to do that ??? Yourl got it twisted here.

But I await the tracking history, along with my initial recording from 9 years ago with my signed dated policy.

Then I will revert.

12/11/2023- Good day ,

I am still waiting for a response and proof of the below email which was meant to be sent to me but no response from Car Track - Why is that ???

It absolutely cannot be generating from the archives for the last 4 days and counting unless it doesn’t exist as I suspected!

In the interest of Car tracks lack of support with my requests below - I will be taking this matter further legally.