Request for refund on cancelled cover

I am writing to address an issue with my account , which was requested to be terminated on July 25, 2023. I followed the instructions provided when I called your customer service, which involved sending a written and signed letter to ***. In response to my email, I received a ticket number as quoted on information confirming the termination of the service.

However, I have noticed that I have been debited for the service from July 31, 2023, to October 31, 2023. I no longer have the vehicle associated with this service, and I clearly indicated this when I contacted your call center. This unexpected debit has occurred despite my timely request to cancel the service and receiving a ticket number as confirmation.

Cartrack has deducted four amounts of R204.45 since July 2023, and I am requesting a refund for these fees. I believe this is a fair request since I promptly followed the instructions to terminate my account. I must emphasize that I do not check my bank statements regularly, and I did not expect to be debited after following the cancellation procedure outlined.

Unlike a telephone cancellation, I was instructed to write a letter, sign it, and send it via email, which I diligently did. Unfortunately, I do not have access to a personal printer and scanner, making this process more challenging. I had to go to great lengths to complete the requested steps.

I am dissatisfied with this situation and kindly request a refund for the months during which I was unduly debited. I hope this matter can be resolved promptly, and the necessary steps can be taken to process my refund.

Thank you for your attention to this issue.