Renewed contract with CarTrack

I decided to renew my CarTrack vehicle tracking contract. We agreed that the new installation will be done at no charge. They took the debit order for the installation anyway. I have been calling their accounts team for 7 days to try and resolve the matter. I was told that the money will be back in my account it 48 hours…. Then 72…. Now it has been 7 days since we started the process and now it will take an additional 7 to 14days to resolve!!!... Every time it is a different story!! I dread the fact that I decided to sign up for another 3 years!!! Bad move!!! Bad service!!!