remove the default on ITC asap

Good day

RE; ID NO *** (JEANET BONISILE SIBISI) cell no ***

I would like to lay a complaint for cartrack .i had a 3 years contract with card track from 2018/07/01 to 2021/08/31.begining of 2021 i sold my car and i wanted to get out of the cartrack contract but i couldn't because i was binded by contract. i think at the time i was gonna pay termination fees of more than R1200. so since i didnt have the money i paid my premium.

in july/june i was called by a cartrack consultant who was trying to sell me another 3 years contract .i told this consultant that i do not have the car anymore so i cannot extend the contract and i remember asking the consultant about the expiry date of my contract and he told me it was august 2021.

I assumed cartrack with stop debiting me because 3 years was over and ive already spoken to the consultant that i will not be continuing with the contract since i had no car byt they debited me .i reversed my money thinking it was a mistake .

around october 2021 a number of consultant were calling me saying that i am owing cartrack . i will get about 4 calls a day from 7am up until 5;30 PM and everytime i get this calls i will explain to the consultants that i had a 3 year contract and its ended .

one day another consultant called me and explained to me that ,even though my contract expired cartrack does not cancel contract,they moved you to a month on month contract.i was not aware of this .

So i requested that the consultant sends me a recording of them explaining this terms and also send me a recording of that june /july call were i told the consultant that i didnot have a car anymore because that should have been taken as cancelling the contract.

One consulted told me that because i did not say i wanted to cancel the contract it was never cancelled.

i have been getting calls everyday that i need to pay and i always ask these consultant first sent the contracts with this"month to month terms" and the recording because i did tell the consultant that i am not renewing the contract .

not renewing contract and cancelling contract is the same thing to me.

I feel like i have been harrassed and violated by cartrack.

today i received an sms stated that my cartrack account has been handed over to viljoen attorneys ref NO SIBI02630 ,R350 i must pay.

No contaltant came back with the information i requested .i even told them that they can get this info for me i will pay the outstanding balance .i paid cartrack even when i didnt have the car because i understand the importance of owing up to your agreement but i cannot be hold accountable for what was not discussed and explained to me .

Regards