GM
Gloria M

1 reviews | Active since Oct 2020

06 Apr 2022, 15:09

REMOVE MY NAME FROM YOUR SYSTEM!!

I've been asking these people to cancel the contract cause i've sold the car but they still want to charge me and don't want to cancel. I called cartrack in December before I sold the car to cancel the contract or install the old device in a new car but they went back and forth trying to convince me not to cancel. In January they started harassing me with calls that I have an outstanding balance and I explained that I've asked them to cancel cause I'm with a new tracking company with the new vehicle. But they still insists that I should pay the installments for the vehicle that has been sold. They even go into my account on different dates to debit me and that's annoying cause I never agreed with them to debit whenever they feel like it. I spoke to Itumeleng, Steven, Sthembiso, Learnly and Shaakir Joseph. Shakir Joseph (very rude) refused to cancel the contract forcing me to say "I will cancel the contract with an outstanding balance of R2600". He wanted to push me to agree that I didn't give a notice so I shouldpay R2600, but I explained several times that I did request for cancelation in December and everytime cartrack phoned me but they didn't want to cancel. Shaakir Joseph even promised to send me call records for December when he **** that I never requested them to cancel but never sent it through cause they take advantage of clients and all full of lies except. I cannot be liable of someone who didn't do their work. I want cartrack out of my way please, I owe you nothing and will not pay for a car that is not in my possession. YOU SHOULD EXPLAIN TO YOUR 1ST TIME CUSTOMERS ON HOW UNRELIABLE YOU ARE, MAKE THE PERSON AWARE OF THE GAMES THAT YOU PLAY WITH CLIENTS. STOP BOTHERING ME WITH CALLS FOR NOTHING PLEASE!! I DON'T HAVE BUSINESS WITH YOU ANYMORE AND ACCEPT IT.

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Replies (1)
Cartrack
Cartrack's reply06 Apr 2022, 15:50
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. 

Kind regards 
The Cartrack Team