reg VYD 510GP

Unsatisfied client.. regarding the poor services that I experience with car track I have been a client with car track for 13years.In January 2019 I replaced my accelerator and was surprise that they did not call me when my battery was dead for 2days which they would normally do. I was not concerned due to me receiving sms every month from them thinking that I was covered where the problem arised was every time that I called car track they couldn't pick up a signal but still it didn't bother me because of the sms that I have been receiving From January up until October 2019 have been querying with them only in October 2019 I got an sms that the device were tested and is working fine but 18 October2019 at 22.39pm when I called car track to track the whereabouts of my car because my son used the car. After my 5th call the consultant also told me that he cant pick up a signal he said that he would call me back. he called me after 2hours on the very same night at 00.40am asking me where is my car and is my son back with the car THAT WAS WHEN HE TOLD ME THAT HE COULD NOT PICK UP A SIGNAL AND THAT HE WILL ASSIGNED IT TO THE CUSTOMER CARE DEPT FOR THEM TO SENT OUT A TECHICIAN. I called car track on 21 October 2019 I asked them again to trace the car which they were still unable to do so they asked me if the car was parked in a ba*****t of closed garage. I spoke to YASHIEKA and LIVINA THEY TOLD THAT THE DEVICE WAS TOO OLD AND NEEDED TO BE REPLACED WHEN THE TECHICIAN CAME OUT I ASK HIMTO TEST THE DEVICE AGAIN THAT WAS WHEN HE TOLD ME THAT THE DEVICE IS DEAD HE COULD ALSO NOT PICKED UP SIGNAL. WHAT FUSTRATED ME WAS THE FACT THAT I WAS PAYING FOR 13YEARS WITHOUT ANY UNPAIDS ON MY ACCOUNT AND THAT THEY HAVE BEEN LYING TO ME ABOUT THE DEVICE EVEN THE MANAGER OF YASHIEKA TOLD ME LIES ABOUT THE PRINTOUTS SHOWS THAT THERE WAS NOTHING WRONG WITH THE DEVICE I WANT A FULL REFUND FOR 10MONTHS DUE TO MY CAR NOT BEEN COVERED GOD FORBID THAT NOTHING HAPPENED DURING THIS TIME I WOULD LIKED TO CANCELLED MY CONTRACT WITH THEM WITH IMMEDIATE EFFECT ELAINE HUMAN WHAT