Refusing to remove unapproved funds from my account

Good morning,

I got a 1 year free cartrack with my new Volkswagen T-Cross. The agreement is that after this 1 year period, Cartrack can obtain approval from myself before continuing the service.

I did not receive this request from Cartrack and did not approve the extension. They accounts department has been calling me atleast 5 times a day for the past 4 weeks. I have spoken to a supervisor on multiple occassions and have closed the account, but they still say I have an outstanding amount of R166.023 which I never agreed to.

I have tried my best to get these unapproved funds reversed, but no action has been taken from their end.

I am highly dissapointed in their persistence to keep calling me for an outstanding amount, but no determination to get this removed from my account!