Refunds

My debit order is on the 7th of every month. My debit order for 7 December 2024 did not go through. I then paid via EFT on 11 December 2024. On 13 December 2024 cartrack went on to process a debit order again. I then asked to be refunded and up to now I haven’t been refunded.

I called cartrack twice, that is last year in December, and I also followed up on 08 January 2025 but up to now still nothing

I also sent proof of payment to lesogo*******@dvlaw.co.za as requested on email and they didn’t bother to reply to my emails or to even acknowledge receipt of the email.

I am very disappointed with this level of customer service.