Refund status taking too long

Item: Cartrack
Rating: 2
Author: Nomahlubi M

I am not impressed with Cartrack's policy of a refund taking 7-14 working days and not being given a reference number, I would assume that once a ticket has been logged the ticket number would service as reference, this after I was sent a message to make immediate payment on account in order for my profile to stay active, only to end up being debited again on the same day, can someone please explain to me how this happened.

Helpful (0)

Replies (3)

Cartrack's replyOfficial

05 Jun 2024, 14:09

Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team

Best regards,

Cartrack's reply05 Jun 2024, 14:09

Official

Best regards,

Nomahlubi M's updateReviewer Update

14 Jun 2024, 14:15

A bit late with my response, but would like to thank Lyle, whose contacted me and explained the refund policy , still not happy with how long it takes but I appreciate how Lyle was able to put me at ease and let me know that the query has been logged on my account. Thank you so much for that. :)

Nomahlubi M's update14 Jun 2024, 14:15

Reviewer Update

Cartrack's replyOfficial

06 Jul 2024, 07:29

Good day,

Thank you for taking the time to give us feedback. We appreciate your compliment and will inform Lyle, management, and staff of your review.

Kind regards,
The Cartrack Team

Best regards,

Cartrack's reply06 Jul 2024, 07:29

Official

Good day,

Thank you for taking the time to give us feedback. We appreciate your compliment and will inform Lyle, management, and staff of your review.

Kind regards,
The Cartrack Team

Best regards,