REFUND REQUEST NOT BEING ATTENDED TO

The service I am receiving from Cartrack has been extremely poor. They debited my account and now I want my refund. They requested that I send them proof of payment of which I did.

When I call them they say it will take 14days to process but I've been waiting for over a month.

I escalated my issue to the CEO email but now no one is reposnding to my emails. Now that I want my money back it's a problem.

They continue to give me the runaround.

I want my refund.