Refund not paid

At the beginning of June this year, I had taken up a contract with Cartrack and was advised that after installation, a consultant will contact me regarding the pro-rata amount I will pay and if I am unable to pay it at that time it will be deducted end of the month together with my next payment. I was unaware that a debit will just be done without a consultant calling me regarding the pro-rata.

When they tried debiting me, it returned as unsuccessful and I was sent a link to use and make payment manually. I had then made payment via eft and proof of payment was sent. The next day my account was debited again which meant a double payment was made and I had sent an email with proof of payment I had made as well as the debit that was taken off my account and requested for a refund. Till today which is the 26th of November, I have not yet received my refund and this matter has been going back and forth with them requesting proof of payments etc so many times... In August I was sent an email to say that the refund has been requested but I have not received anything to date.

Another matter is regarding the refferal campaign. I have referred 2 clients and both clients have already had their devices installed but I still have not yet received my 2 months free for both clients. This is unprofessional coming from a company so well known and highly regarded.