Refund Delayed Despite Repeated Follow-Ups

I am extremely disappointed with the way my refund has been handled by this tracking company.

I contacted the company on 5 August 2026 regarding a refund that is due to me. I was advised that I needed to allow 7–14 business days for the refund to be processed and paid.

I waited as instructed, but received no communication or updates from the company. I have since had to repeatedly follow up and make calls to try and get clarity on the status of my refund.

I sent further emails on 21 August and 28 August, specifically requesting answers and an update. I was then informed that the Accounts Department had assisted and that my call had been closed. This is particularly frustrating because I was not actually assisted, nor was my refund resolved.

Today, 1 September, after almost a month of trying to get this matter resolved, I have now been told that I must wait a FURTHER 7–14 working days to receive the refund that is already due to me.

This is completely unacceptable. If I was initially told 7–14 business days, why am I only being informed now—after repeatedly following up—that another 7–14 working days is required?